Revolutionizing Auto Service: How Digital Tools Are Transforming the Auto Dealership Landscape
Remote diagnostics, over-the-air updates, faster service appointments and less vehicle downtime all represent the emerging reality of remote automotive services.
147,348 Reasons Why Customer Experience & Dealership Loyalty Matter – The Power of a Point
That’s the annual average revenue increase a dealership can expect to realize by raising its customer satisfaction score by a single point.
In a Fickle Market, How Do We Continue Winning Customers for Life?
It is imperative to ask the right questions to find out what motivates your customers. Getting to know the customer means getting to know their needs and that benefits everyone.
Alarming Number of Dealers Are Still Not Ready for This Year’s Safeguards Rule — Here’s What to Know
The ruling oversees how financial institutions protect consumer data, and dealerships must implement changes to protect their consumer data.
Before You Make a Video…
Here are a few tips for creating value proposition, service special or test-drive videos. With a little planning you can quickly produce high-quality videos for your dealership.
How AI is Improving Customer Engagement Rates in Automotive
Why is AI the perfect strategic partner for dealerships? What methods does AI use and why does it integrate so well into dealerships?
A 4-Step Plan to Reduce Declines Using Data
Auto dealers can sit back and wait for payment declines to mount, or they can use a data-driven approach to identify at-risk payers and implement interventions before things get beyond repair.
Fact vs. Myth: Phone Etiquette Directly Impacts Your Dealership’s Bottom Line
Most dealers struggle with proper phone etiquette. Inevitably, a customer’s first interaction with you is on the phone and your initial conversation can make or break whether they do business with you.
3 Ways Negative Customer Feedback Can Help Automotive Dealerships
Look at negative feedback to create opportunities to develop a loyal customer base. Here are three ways negative feedback can help a dealer.
To Innovate or Procrastinate? — That is the Question
This world is full of procrastinators and innovators. Which one are you?
How to Use AI to Stay TCPA Compliant
An AI-driven platform should effectively catch non-standard opt-out phrases, reducing the burden on dealership staff and increasing compliance with TCPA guidelines.
Congratulations, You Made a Sale. Now How to Make Your Next Move
Your happy customers may be the majority, but if their opinions are not on display on review sites, you’re missing opportunities to transform that goodwill into new business.
