AutoAlert Teams With Conversica In Ongoing API Push - AutoSuccessOnline

AutoAlert Teams With Conversica In Ongoing API Push

The announcement is the second in as many weeks, indicating how quickly the team at AutoAlert is willing to move to integrate its CXM platform with strategic partners.

Kansas City, MO – AutoAlert, in keeping its promise of an open API to integrate all vendors in automotive, has announced a new partnership with the Artificial Intelligence (AI)-powered sales assistant, Conversica.

This development brings together two former VinSolutions executives in Mike Dullea, former CEO of VinSolutions and current CEO of AutoAlert, and David Marod, former Sales Executive of VinSolutions, and current Automotive Industry General Manager at Conversica.

The partnership connects two companies that are both on the cutting edge when it comes to using big data as the engine in connecting dealers with their customers in an automated, yet highly personalized, way.

Within AutoAlert’s CXM platform lies a predictive-analytics algorithm model that the company has been utilizing for over 13 years. The same can be said for Conversica’s AI-powered sales assistant that has learned from millions of customer conversations.

“The thing about programs like Conversica’s, is that they get smarter with every touchpoint and transaction, making our AI engine smarter today than it was yesterday, last month, or last year — obviously the same can be said for AutoAlert and its predictive analytic algorithm,” Marod said.

AutoAlert can pinpoint the best opportunities within a dealership’s customer base, ensuring that it is sending the right message, to the right customer, at the right time. Conversica’s sales assistant can automatically reach out and communicate that message.

“We have always been aware that the amount of opportunities we create out of our dealerships’ DMS database can be overwhelming at times,” Dullea said. “This is why we put some much emphasis on automated communication. At the same time, we never want to lose sight of the ultimate goal, which is providing customers with the best shopping experience possible. That is why the partnership with Conversica makes so much sense for our dealers.”

This partnership becomes particularly beneficial for dealerships that understand the importance of maintaining consistent relationships with their current customers. It is particularly important in the tumultuous world caused by the high turnover that has plagued the automotive industry for years. Dealerships don’t currently have the additional headcount available to handle such a task.

The announcement is the second in as many weeks, indicating how quickly the team at AutoAlert is willing to move to integrate its CXM platform with strategic partners.

“We have drawn much of our inspiration from Salesforce and its AppExchange,” Dullea said. “Vendors from other verticals are much more willing to integrate with each other for the betterment of their customers, and Salesforce is a prime example of that. We want to be the first to offer that same level of collaboration with all vendors in the automotive space.”

Links:
AutoAlert
Conversica

You May Also Like

Vero, Privacy4Cars Partner on Identi-FI, Identity Theft Protection

Auto dealers within the Identi-FI program will be able to offer Vero’s suite of identity theft tools to customers as a revenue-generating service add-on during the sales process.

Vero announced an exclusive partnership with Privacy4Cars to offer Identi-FI, a full-circle solution that protects against personal data abuses by providing peace-of-mind vehicle data deletion and ID theft recovery.

The solution pairs Privacy4Cars' patented AutoCleared and Vehicle Privacy Report tools with Vero's 3-Generation Fully Managed Recovery (FMR), providing a comprehensive solution that is available now as a membership subscription to qualified auto dealers and distributors.

JM Family Enterprises Names President & COO

As president and COO, Chait will be responsible for all company operations within JM Family, working closely with the senior leadership team to execute on company strategies and drive key initiatives. 

Cars.com 2024 Dealer of the Year Awards

The awards recognize the best local car-shopping experiences across America.

Holmes Honda in Shreveport Receives 16th President’s Award

The President’s Award recognizes superior achievement in customer satisfaction, new-car-unit sales volume and business management.

Tim Lamb Group Brokers Sale of Foothills Lincoln Mazda

The Spokane, Washington, dealership has been rebranded but will be keep all existing Foothills team members at their current seniority.

Other Posts

Service Satisfaction Improves but Appointment Wait Times Continue to Grow, J.D. Power Finds  

According to the study, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments.

700Credit Integrates with One View

This integration will allow dealerships to store sensitive consumer information including credit reports and required compliance documentation through a secure integration into the digital deal jacket.

WarrCloud Study: Cost of Processing Auto Warranty Claims Increases by 28%

The study examined current practices surrounding warranty claims, human resource allocations, and the mechanisms of tracking and streamlining service department costs.

Solifi Launches 2024 Global Leasing Report

The report details insights about the world’s top 50 leasing markets.