Ken Shreve - Principal of Hamilton Hyundai
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In Praise of Retention: Position Your Dealership to be “First”

In the quest to generate more customer pay parts and service dollars, it pays to position yourself to be “first.” Your service sales and retention only go up when you position yourself to be the first to recommend needed vehicle repair and maintenance items to your customers.

A Dealer’s Approach to Retention

By being the dealership the customer has had constant contact with and has depended on, we build valuable relationships and customers for life.