How to Engage with Digital Natives
The key to unlocking their wallets is learning to effectively engage with them, which means adapting to their preferences and behaviors.
5 Predictions for Front-Line Chat Solutions
In the next few years, prepare for a chat solution that must act like a personal greeter to every customer who visits your digital showroom.
Car Dealers, Are We Stuck in the 90s? Live Chat at the Dealership 20 Years Later
It was the late 1990s, and the Internet was barely beginning to touch the automotive industry. We were in the midst of setting up our Website and a single computer to work the leads we would receive. I remember receiving some Internet leads via fax machine. We were all just starting to put it together.
