ActivEngage Adds Financial Qualification Feature to Omnichannel Communications Solution for Car Dealers - AutoSuccessOnline

ActivEngage Adds Financial Qualification Feature to Omnichannel Communications Solution for Car Dealers

As the automotive industry continues to shift towards digital retailing, the new integration offers car dealers the opportunity to leverage technology and real-time conversations, which starts the financial steps of the car buying process before consumers step into a dealership.

Orlando, FL – ActivEngage, Inc., continuing its leadership in automotive live chat, has integrated with 700Credit to offer the ability to pull credit inside chat conversations. The feature will be added to ActivEngage’s ActivOne digital communications solution that launched earlier this year.

As the automotive industry continues to shift towards digital retailing, the new integration offers car dealers the opportunity to leverage technology and real-time conversations, which starts the financial steps of the car buying process before consumers step into a dealership.

Michael Third, Director of Software and Product Development at ActivEngage, said, “Our goal at ActivEngage is to move the automotive industry forward, which is why we’ve integrated with a multitude of 700Credit products.” He added, “Finance is a key component of the car sales process, and both customers and dealers will benefit immensely from the opportunity to accelerate the process online.”

On average, 20% of ActivEngage chats result in a sales appointment. With the new credit and qualification acquisition tool, the company’s highly-trained Chat Specialists will be able to enhance sales appointment leads by sending customer credit and qualification information directly into the store’s current credit reporting system. As a result, car dealers will get more qualified shoppers to their showroom.

When asked about the industry impact of finance-related chat conversations, ActivEngage COO, Ted Rubin, stated, “Today’s consumers want buying experiences that are easier, faster, and more transparent. This integration with 700Credit allows us to put car buyers in the driver’s seat and arrive at the dealership with more confidence in their decision to purchase. He added, “We continue to help car dealers sell cars, proving again that ActivEngage is leading the way in digital retailing for OEMs and dealerships.”

Links:

ActivEngage

You May Also Like

Vero, Privacy4Cars Partner on Identi-FI, Identity Theft Protection

Auto dealers within the Identi-FI program will be able to offer Vero’s suite of identity theft tools to customers as a revenue-generating service add-on during the sales process.

Vero announced an exclusive partnership with Privacy4Cars to offer Identi-FI, a full-circle solution that protects against personal data abuses by providing peace-of-mind vehicle data deletion and ID theft recovery.

The solution pairs Privacy4Cars' patented AutoCleared and Vehicle Privacy Report tools with Vero's 3-Generation Fully Managed Recovery (FMR), providing a comprehensive solution that is available now as a membership subscription to qualified auto dealers and distributors.

JM Family Enterprises Names President & COO

As president and COO, Chait will be responsible for all company operations within JM Family, working closely with the senior leadership team to execute on company strategies and drive key initiatives. 

Cars.com 2024 Dealer of the Year Awards

The awards recognize the best local car-shopping experiences across America.

Holmes Honda in Shreveport Receives 16th President’s Award

The President’s Award recognizes superior achievement in customer satisfaction, new-car-unit sales volume and business management.

Tim Lamb Group Brokers Sale of Foothills Lincoln Mazda

The Spokane, Washington, dealership has been rebranded but will be keep all existing Foothills team members at their current seniority.

Other Posts

Service Satisfaction Improves but Appointment Wait Times Continue to Grow, J.D. Power Finds  

According to the study, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments.

700Credit Integrates with One View

This integration will allow dealerships to store sensitive consumer information including credit reports and required compliance documentation through a secure integration into the digital deal jacket.

WarrCloud Study: Cost of Processing Auto Warranty Claims Increases by 28%

The study examined current practices surrounding warranty claims, human resource allocations, and the mechanisms of tracking and streamlining service department costs.

Solifi Launches 2024 Global Leasing Report

The report details insights about the world’s top 50 leasing markets.