Podcast: Making Sure Service Advisors Have the Right Foundation
Sally Whitesell, president for SW Service Solutions, joins us to discuss how dealers can ensure their service advisors have the foundation they need to build success in the service drive.
Give Your Advisors the Foundation They Need to Build Success
As a professional trainer, Sally Whitesell’s goal is to help you increase production, retain customers and employees and boost CSI. Yet she often notices that the foundation needed to build these wins aren’t in place. Here are some crucial questions to ask yourself to ensure your advisors have the foundation they need to build success for your store.
Podcast: Keeping Attention During Training
Sally Whitesell, president of sw Service Solutions, joins us to discuss how to better keep the attention of your team during training.
Podcast: Making Your Training Session Pay Off
Sally Whitesell, president of sw Service Solutions, joins us to discuss how you can make your training session pay off.
Podcast: Why Service Advisors Fail to Advise
Sally Whitesell, president of sw Service Solutions, joins us to discuss why service advisors fail to advise.
Podcast: Making Positive Impressions
Sally Whitesell of sw Service Solutions speaks with us about making positive impressions with your clients on the service drive.
Podcast: Putting Your Service Department Ahead of the Competition
Sally Whitesell of sw Service Solutions speaks with us about steps to take that allow your service department to stand out from the crowd
Why Aren’t There More Women in the Automotive Industry?
When female clients see a gender-balanced staff, they will be much more comfortable entering your store for new cars and service. They may even consider working in your store if they see other women taking advantage of your career opportunities.
Effective Training for Short Attention Spans
Are you having problems getting your fixed ops team to pay attention and retain the information from your training programs? Are you conducting training sessions without getting results from your trainees?
Why You Need a Service BDC
Your dealership has spent a lot of money to get the phones to ring. Every poorly handled call is a lost opportunity that you can’t afford. When service advisors — who are already working at a frenetic pace — answer the phone, they often sound abrupt and rushed.
