Front Row Seats & DVD Headrests
While attending a favorite industry event that focused on customer service, AutoSuccess Publisher Susan Givens experiences a dealership that’s “walking the walk.”
First, Know Your ADR, and Improve From There
“…the ideal in contemporary recon is progress, not perfection. However, to progress you must know the facts as they relate to your operation — and how you operate.”
Average Days in Recon: ADR Spells Higher Gross
Last month I discussed Average Days in Recon (ADR), which laser focuses how reconditioning efficiency and accountability are measured when using reconditioning Time-to-Market workflow software. ADR holds the recon department responsible for only what it can physically touch. It does not include In-transit times or title-release delays. The clock on ADR starts when the used
Recon Accountability and Profit Align at Three-Day ADR
I don’t mean to squeeze more juice from an already tired cliché, but time is money in used car reconditioning. Get used inventory spiffed up and to the sales line in three days, consistently, and that’s the sound of money. For years I have been promoting Time-to-Market (TTM) workflow as the measurement of exceptional reconditioning
4 Families Receive Vehicles from NADA, Area Dealers
The vehicles not only offer recipients access to personal mobility, but also the opportunity to build their own credit portfolio and enhance their financial literacy.
Capstreet-Backed TradePending Acquires Fixed Ops Digital
Fixed Ops and its website service experience platform SPARK work with auto dealerships to create a better online experience for their service customers.
How EVs Affect Used Car Reconditioning
Whatever the propulsion system, two foundational truths must be core to understanding key performance metrics, Days in Recon and Time to Line.
Octane Launches Prequal Flex, Digital Soft Pull Tool
Octane® (Octane Lending Inc.®), the fintech revolutionizing the buying experience for major recreational purchases, announced that it has launched Prequal Flex.
Recon Will Sink You in 3Q
If recon accountability is inaccurate, then profit expectations will not be realistic. And specific problems are sure to arise, which will kill sale margin.
Hunter and Tekion Partner to Drive Customer Service Experience Plus Dealer Profitability
With this new partnership, dealerships will have greater opportunity to drive more alignment and tire sales through instant, automated access to inspection data.
